Frequently Asked Questions
Everything you need to know about shopping with Saturdays NYC.
What is your shipping policy?
We offer standard and expedited shipping for domestic orders. Orders are typically processed within 1-2 business days, and free standard shipping is available on domestic orders over $150.
How do I process a return or exchange?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our online returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, Saturdays NYC ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and order value.
How should I care for my Saturdays NYC apparel?
To maintain the quality of our garments, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions can be found on the inner label of each product.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate cancellations or modifications within 30 minutes of order placement. Please contact our support team immediately for assistance.